Kindly incident

Chatbubble issues

Major Resolved View vendor source →

Kindly experienced a major incident on October 21, 2019 affecting Bot message delivery and Kindly Chat messaging client, lasting 10h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2019, 12:00 PM UTC
Resolved
Oct 21, 2019, 10:34 PM UTC
Duration
10h 33m
Detected by Pingoru
Oct 21, 2019, 12:00 PM UTC

Affected components

Bot message deliveryKindly Chat messaging client

Update timeline

  1. identified Oct 21, 2019, 12:00 PM UTC

    We are currently experiencing performance issues with the systems relating to the chat bubble. We are deploying a fix to mitigate the issue.

  2. identified Oct 21, 2019, 01:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 21, 2019, 10:34 PM UTC

    This incident has been resolved.