Kindly incident

Database outage

Critical Resolved View vendor source →

Kindly experienced a critical incident on November 8, 2019 affecting Platform app, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2019, 01:52 PM UTC
Resolved
Nov 08, 2019, 02:30 PM UTC
Duration
38m
Detected by Pingoru
Nov 08, 2019, 01:52 PM UTC

Affected components

Platform app

Update timeline

  1. identified Nov 08, 2019, 01:52 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 08, 2019, 01:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 08, 2019, 02:30 PM UTC

    We have restored the database to a backup a few minutes before the incident (14:40 UTC+1)

  4. resolved Nov 08, 2019, 02:30 PM UTC

    This incident has been resolved.