Kindly incident

Datastore outage

Major Resolved View vendor source →

Kindly experienced a major incident on December 3, 2019 affecting Bot message delivery and Platform app and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2019, 09:26 AM UTC
Resolved
Dec 03, 2019, 03:42 PM UTC
Duration
6h 15m
Detected by Pingoru
Dec 03, 2019, 09:26 AM UTC

Affected components

Bot message deliveryPlatform appPlugin integrationsApplication API

Update timeline

  1. identified Dec 03, 2019, 09:26 AM UTC

    We are experiencing an issue with our message datastore. We are working on mitigating the issue.

  2. identified Dec 03, 2019, 10:13 AM UTC

    We are currently rebuild message indices and continuing to work on getting all bots back online.

  3. resolved Dec 03, 2019, 03:42 PM UTC

    All bots and skill indices have now been rebuilt and we are monitoring the situation.