Kindly incident

Bots answering with fallback

Minor Resolved View vendor source →

Kindly experienced a minor incident on February 12, 2020 affecting Bot message delivery, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2020, 07:54 AM UTC
Resolved
Feb 12, 2020, 11:40 AM UTC
Duration
3h 45m
Detected by Pingoru
Feb 12, 2020, 07:54 AM UTC

Affected components

Bot message delivery

Update timeline

  1. investigating Feb 12, 2020, 09:18 AM UTC

    This morning there were reports of bots answering with fallback even though there were dialogues confidence score above the set threshold.

  2. investigating Feb 12, 2020, 09:38 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 12, 2020, 09:39 AM UTC

    A fix has been deployed to production, we will continue to monitor the situation

  4. monitoring Feb 12, 2020, 11:39 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 12, 2020, 11:40 AM UTC

    This incident has been resolved.