Kindly experienced a major incident on July 14, 2020, lasting 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 14, 2020, 01:16 PM UTC
At 14:36 CEST we were alerted that chatbots were unresponsive. We found that one of our critical databases (Heroku Redis on AWS) had become unavailable. While we were still investigating, at 14:52 the service became available again and chatbots resumed working. We are monitoring the corresponding incident at Heroku (https://status.heroku.com/incidents/2084) to determine what happened to the database and how it can be mitigated in the future.