Kindly experienced a major incident on October 19, 2020 affecting Statistics API, lasting 13d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2020, 11:49 PM UTC
After migrating our services we are experiencing issues with inserting events into our statistics database resulting in incomplete data from around 2020-10-18 21:00 and later. We are working on restoring these events and allowing fresh data to be visible on app.kindly.ai dashboards and directly from sage.kindly.ai.
- identified Oct 19, 2020, 01:19 AM UTC
New events are now being processed and fresh statistics should be available again. We are working on backfilling unprocessed events between ca 2020-10-18 21:00 and 2020-10-19 03:00 UTC+2.
- identified Oct 19, 2020, 01:20 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 19, 2020, 02:59 PM UTC
This incident has been resolved.