Kindly experienced a major incident on January 27, 2021 affecting Platform app, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Platform app
Update timeline
- investigating Jan 27, 2021, 10:42 AM UTC
We are currently investigating this issue.
- identified Jan 27, 2021, 10:53 AM UTC
The issue has been identified and we are rolling out a fix. app.kindly.ai is currently set in maintenance mode to avoid data inconsistencies.
- monitoring Jan 27, 2021, 11:23 AM UTC
The issue has been resolved and app.kindly.ai is accessible again
- resolved Jan 27, 2021, 02:49 PM UTC
The incident has been resolved. The cause of failed requests was a non-production database migration unintentionally run in the production environment.