Kindly experienced a minor incident on January 28, 2021 affecting Bot message delivery, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Bot message delivery
Update timeline
- investigating Jan 28, 2021, 01:58 PM UTC
Some users are experiencing lack of response from the bot. We are currently investigating the cause of this.
- identified Jan 28, 2021, 04:25 PM UTC
Issue has been identified to do with bots that had Draft & Publish enabled. The affected bots are now operational again.
- resolved Feb 01, 2021, 12:00 PM UTC
Immediate issues with bots having Draft & Publish enabled are resolved. We are continuing to improve this features operational reliability going forward.