Kindly incident

Message queue provider network issue causing spurious errors

Minor Resolved View vendor source →

Kindly experienced a minor incident on September 10, 2021 affecting Platform app, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2021, 10:05 AM UTC
Resolved
Sep 10, 2021, 04:10 PM UTC
Duration
6h 5m
Detected by Pingoru
Sep 10, 2021, 10:05 AM UTC

Affected components

Platform app

Update timeline

  1. identified Sep 10, 2021, 10:05 AM UTC

    We are experiencing a network related issue with our message queue provider. This is causing spurious errors on app.kindly.ai when performing actions like creating or updating a dialogue, logging in, etc (these all write to the message queue). We are working on remediating the issue

  2. monitoring Sep 10, 2021, 03:46 PM UTC

    The network issue with our message queue provider should be fixed and we are monitoring the situation.

  3. resolved Sep 10, 2021, 04:10 PM UTC

    This incident has been resolved.