Kindly experienced a major incident on May 10, 2023 affecting Statistics API and Bot message delivery and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Statistics APIBot message deliveryPlatform appKindly Chat messaging clientApplication APIChat log APIHandover API
Update timeline
- identified May 10, 2023, 08:36 AM UTC
Currently experiencing issues with our DNS provider. Our services might be unreachable for some users.
- identified May 10, 2023, 09:47 AM UTC
DNS servers are progressively coming back up. The outage currently seem to affect about 50% of users.
- monitoring May 10, 2023, 10:48 AM UTC
DNS updates are still being propagated. As this progresses, our services are becoming available again for users who were not able to connect previously.
- resolved May 10, 2023, 11:58 AM UTC
All services are globally available as normal again.