Kindly experienced a critical incident on February 4, 2022 affecting Facebook Messenger integration, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 04, 2022, 09:38 AM UTC
The Facebook app used to connect a Facebook page to a Kindly bot or Inbox has been temporarily deactivated. This means messages from users are not forwarded to bots/Inbox at the moment. Once the app has been reactivated by Meta, the messages will start flowing again. We are waiting for the app to be re-reviewed and reactivated by Meta after we have supplied the necessary information required to perform a review.
- monitoring Feb 08, 2022, 08:08 PM UTC
The app has been reactivated by Facebook and bot owners need to reconnect their Facebook pages to start receiving messages again.
- resolved Feb 10, 2022, 09:23 AM UTC
This incident has been resolved.