Kindly experienced a minor incident on August 6, 2024 affecting Platform app, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2024, 09:46 AM UTC
We experience some issues when applying changes to newly saved dialogues. Your edit will be saved, but it might not have the immediate effect in the bot as you are used to. The queue of applying the changes gets clogged, resulting in some changes taking up the available resources for others (also known as an indexing issue). We are aware of what is wrong and are working on short term and long term fixes to the problem.
- identified Aug 06, 2024, 11:27 AM UTC
We are currently testing a fix in our staging environments.
- resolved Aug 06, 2024, 01:54 PM UTC
The issues is now resolved. All bots using Intents/Kindly Plus should no longer experience any delays. Bots still using samples might experience some delay if lots of changes are applied at the same time.