Kindly experienced a minor incident on November 14, 2024 affecting Bot message delivery, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Bot message delivery
Update timeline
- investigating Nov 14, 2024, 11:36 AM UTC
We are seeing issues where some users experience longer response time from the bot than normal. The issue under investigation. Most users should not be affected.
- investigating Nov 14, 2024, 12:32 PM UTC
Still investigating, trying different approaches to find the core issue.
- monitoring Nov 14, 2024, 02:48 PM UTC
The issue might be related to high traffic, but not clear. Services have been upscaled and we will monitor the changes.
- resolved Nov 14, 2024, 05:46 PM UTC
All systems seems stable.