Kindly incident

Handover to human chat are failing

Critical Resolved View vendor source →

Kindly experienced a critical incident on April 14, 2025 affecting Handover to human chat, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 09:29 AM UTC
Resolved
Apr 14, 2025, 10:00 AM UTC
Duration
31m
Detected by Pingoru
Apr 14, 2025, 09:29 AM UTC

Affected components

Handover to human chat

Update timeline

  1. investigating Apr 14, 2025, 09:29 AM UTC

    We are currently investigating the issue.

  2. investigating Apr 14, 2025, 09:32 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 14, 2025, 09:51 AM UTC

    Issue seemed to be solved. Currently monitoring and understanding what caused the issue.

  4. resolved Apr 14, 2025, 12:18 PM UTC

    This incident has been resolved.