Keysight Eggplant incident

Carrier outage

Resolved after 3 days 22 hours, affecting Testing, on January 13, 2023.

resolved Jan 17, 2023, 09:03 PM UTC

The outage was caused by vendor (Vodafone) maintenance. The maintenance is complete and we have failed services back to Carrier 3.

Started
Jan 13, 2023, 10:48 PM UTC
Resolved
Jan 17, 2023, 09:03 PM UTC
Duration
3d 22h
Detected by Pingoru
Jan 13, 2023, 10:48 PM UTC

Affected components

Testing

Update timeline

  1. investigating Jan 13, 2023, 10:48 PM UTC

    We have identified a fault on Monitoring Insights Carrier3 (Vodafone), and we have now moved testing to Carrier 5 (Zayo) to prevent further impact to customers.

  2. resolved Jan 17, 2023, 09:03 PM UTC

    The outage was caused by vendor (Vodafone) maintenance. The maintenance is complete and we have failed services back to Carrier 3.

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