Keysight Eggplant Outage History

Keysight Eggplant had 5 outages in the last 2 years totaling 25h 57m of downtime, averaging 0.2 incidents per month.

There were 5 Keysight Eggplant outages since October 24, 2024 totaling 25h 57m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: eggplant.statuspage.io

Notice August 16, 2025

Monitoring Insights Portal increased authentication error rate

Detected by Pingoru: Aug 16, 2025, 12:50 PM UTC
Resolved: Aug 16, 2025, 12:54 PM UTC
Duration: 3m

Affected: Portal Hub

Timeline · 2 updates

monitoring Aug 16, 2025, 12:50 PM UTC

We have identified an increased rate of authentication errors on the Monitoring Insights Portal between 13:06-13:40 (BST). The authentication errors might have caused degraded service for a small number of users when browsing the portal during the time window. To mitigate the issue, the central cache storage has been cleared to generate new session tokens. This might have caused already logged in users having to sign-in again. This incident only impacted the Monitoring Insights Portal, testing and alerting have been working as expected.
resolved Aug 16, 2025, 12:54 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 14, 2025

Potential issue with viewing test results

Detected by Pingoru: Jun 14, 2025, 02:15 PM UTC
Resolved: Jun 14, 2025, 02:44 PM UTC
Duration: 28m

Affected: Portal HubTestingReportingAPI v1Interactive Dashboard

Timeline · 2 updates

investigating Jun 14, 2025, 02:15 PM UTC

We are investigating a potential issue viewing test results. This seems to only be impacting some accounts.
resolved Jun 14, 2025, 02:44 PM UTC

Upon investigation, it appears test results and testing are fine.

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Notice May 19, 2025

DAI 25.2.0 upgrade

Detected by Pingoru: May 19, 2025, 09:30 AM UTC
Resolved: May 19, 2025, 09:30 AM UTC
Duration: –

Timeline · 1 update

resolved May 19, 2025, 11:29 AM UTC

We will be updating DAI for all US Eggplant Cloud tenancies to version 25.2.0 There may be a brief interruption to the portal and test execution whilst services are restarted.

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Notice March 9, 2025

Monitoring Insights test agent failure

Detected by Pingoru: Mar 09, 2025, 12:23 PM UTC
Resolved: Mar 10, 2025, 01:48 PM UTC
Duration: 1d 1h

Affected: Testing

Timeline · 2 updates

monitoring Mar 09, 2025, 12:23 PM UTC

We have detected an out of memory incident on one of our Agent 10 instances at 11:14:20 (UTC) today. Test agent 31200 has now been cordoned and will undergo further investigation.
resolved Mar 10, 2025, 01:48 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 24, 2024

Eggplant Monitoring infrastructure issues

Detected by Pingoru: Oct 24, 2024, 02:30 AM UTC
Resolved: Oct 24, 2024, 02:30 AM UTC
Duration: –

Timeline · 1 update

resolved Oct 24, 2024, 06:41 AM UTC

Starting at approximately 3:30 BST some Eggplant Monitoring components were affected by a third party change. This may have caused temporary blips on the Portal, API and Interactive Dashboard and also affected the Interactive Test Runner.

Read the full incident report →