Keysight Eggplant incident

Testing issue

Resolved after 3 hours 11 minutes, affecting Testing and API v1 and 1 more, on January 24, 2023.

resolved Jan 24, 2023, 10:33 AM UTC

All services are continuing to operate normally and this incident is now closed. We are liaising with our connectivity service providers to further understand the circumstances behind this outage and will provide further updates when we have them.

Started
Jan 24, 2023, 07:21 AM UTC
Resolved
Jan 24, 2023, 10:33 AM UTC
Duration
3h 11m
Detected by Pingoru
Jan 24, 2023, 07:21 AM UTC

Affected components

TestingAPI v1Interactive Dashboard

Update timeline

  1. investigating Jan 24, 2023, 07:21 AM UTC

    We are investigating a potential issue with the execution of tests on Monitoring Insights.

  2. identified Jan 24, 2023, 07:28 AM UTC

    We've identified a network connectivity issue in our primary site which started at approximately 07:12 GMT and recovered by 07:17 GMT.

  3. monitoring Jan 24, 2023, 07:41 AM UTC

    Service has recovered and is now operating normally. We are considering the issue closed but continue to monitor and investigate. During the connectivity issue, we observed a gap in tests between 07:12 and 07:17.

  4. resolved Jan 24, 2023, 10:33 AM UTC

    All services are continuing to operate normally and this incident is now closed. We are liaising with our connectivity service providers to further understand the circumstances behind this outage and will provide further updates when we have them.

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