Ketch Outage History

Ketch is up right now

Pingoru has recorded 24 incidents for Ketch: 7 in the last 12 months and 2 in the last 90 days.

Source: status.ketch.com

24incidents recorded
7last 12 months
2last 90 days
20 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Ketch in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202634 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 521 (0%)

Incidents, newest first

Minor July 28, 2026 Elevated API Errors 10m Marketing Preferences (EU), Ketch Application Console (EU), Transponder API (EU)

Started Jul 28, 2026, 08:42 PM UTC· resolved Jul 28, 2026, 08:53 PM UTC

  1. investigating Jul 28, 2026, 08:42 PM UTC

    We are investigating elevated latency and intermittent errors affecting consent API requests in our EU (Frankfurt) region. We are increasing database capacity and will provide an update shortly.

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Minor January 6, 2026 Marketing Preference Orchestration 18m

Started Jan 06, 2026, 05:47 PM UTC· resolved Jan 06, 2026, 06:05 PM UTC

  1. resolved Jan 06, 2026, 07:33 PM UTC

    The orchestration of marketing preferences experienced an outage between 9:47 am PST and 10:05 am PST on January 6, 2016. During this period, orchestrations for downstream systems concerning market preferences were not executed.

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Minor December 5, 2025 Processing delays for Marketing Preferences workflows 5d 15h Marketing Preferences (US)

Started Dec 05, 2025, 08:26 AM UTC· resolved Dec 10, 2025, 11:58 PM UTC

  1. monitoring Dec 09, 2025, 11:31 PM UTC

    Summary We are experiencing processing delays in Marketing Preferences workflows due to unusually high orchestration load. This is causing some subscription updates to be delayed or time out instead of processing within the usual window. Impact - A subset of Marketing Preferences workflows (including some customer webhooks) did not complete within expected timeframes. - No data has been lost; all incoming events are safely stored, but some have not yet been orchestrated to downstream destinations. No action is required. If you rely on webhooks or downstream reporting from Marketing Preferences, you may see a burst of historical events as we work through the backlog.

  2. monitoring Dec 09, 2025, 11:39 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 10, 2025, 11:58 PM UTC

    This incident has been resolved.

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Major November 21, 2025 Elevated Errors 1h 26m API (US), Ketch Application Console (US), Privacy Portal (US), CDN and 2 more

Started Nov 21, 2025, 06:46 PM UTC· resolved Nov 21, 2025, 08:13 PM UTC

  1. investigating Nov 21, 2025, 06:46 PM UTC

    We're experiencing an elevated level of errors since 10:11 AM Pacific and are currently looking into the issue.

  2. investigating Nov 21, 2025, 06:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 21, 2025, 07:09 PM UTC

    The issue has been identified, a fix implemented, and services are now recovering.

  4. resolved Nov 21, 2025, 08:13 PM UTC

    This incident has been resolved.

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Minor September 3, 2025 Elevated US API Errors 4h 4m API (US)

Started Sep 03, 2025, 05:05 AM UTC· resolved Sep 03, 2025, 09:10 AM UTC

  1. monitoring Sep 03, 2025, 08:01 AM UTC

    We experienced elevated API error rates due to a distributed denial-of-service (DDoS) attack. Mitigations have been put in place, and the team will monitor and adjust as necessary.

  2. resolved Sep 03, 2025, 09:10 AM UTC

    This incident has been resolved.

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Minor August 20, 2025 Elevated Errors on the Ketch Application Console –

Started Aug 20, 2025, 04:30 PM UTC· resolved Aug 20, 2025, 04:30 PM UTC

  1. resolved Aug 20, 2025, 06:57 PM UTC

    At 9:30 AM Pacific Time, we observed elevated errors for some components within the Ketch Application Console. The engineering teams were promptly engaged, and the service was successfully restored by 10:08 AM Pacific Time.

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Minor August 20, 2025 Elevated DSR API Errors 10m

Started Aug 20, 2025, 01:00 PM UTC· resolved Aug 20, 2025, 01:10 PM UTC

  1. resolved Aug 20, 2025, 06:35 PM UTC

    At 6:10 AM Pacific Time, an increased incidence of API errors was observed concerning DSR requests. The engineering teams were promptly engaged, and service was successfully restored at 10:08 AM Pacific Time.

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Critical June 2, 2025 API unavailable in EU region 4h 13m API (EU), Transponder API (EU)

Started Jun 02, 2025, 07:43 PM UTC· resolved Jun 02, 2025, 11:56 PM UTC

  1. identified Jun 02, 2025, 10:08 PM UTC

    The issue has been identified and engineers are working on restoring service.

  2. identified Jun 02, 2025, 10:45 PM UTC

    We are continuing to restore services in the EU region.

  3. monitoring Jun 02, 2025, 11:59 PM UTC

    Services are starting to recover, and the recovery is being actively monitored.

  4. resolved Jun 03, 2025, 12:31 AM UTC

    This incident has been resolved. Ketch Engineering will continue to monitor the situation.

Read the full incident report →