Kentik experienced a major incident on May 20, 2025 affecting BGP Peering and Enrichment and Web Portal and 1 more component, lasting 20h 24m. The incident has been resolved; the full update timeline is below.
Affected components
BGP Peering and EnrichmentWeb PortalFlow Ingest
Update timeline
- investigating May 20, 2025, 06:16 PM UTC
We've spotted that something has gone wrong with out upstream Internet connectivity. We're currently investigating the issue, and will provide an update soon.
- identified May 20, 2025, 06:40 PM UTC
A widespread outage is affecting multiple providers in the DC area and disrupting communication between Kentik and some customers.
- monitoring May 20, 2025, 08:18 PM UTC
We have engineered inbound traffic away from our affected transit providers and should be fully reachable. We will continue to monitor and will shift traffic back once connectivity has been restored.
- resolved May 21, 2025, 02:40 PM UTC
This incident has been resolved.