Kentik experienced a minor incident on June 20, 2024 affecting NMS, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
NMS
Update timeline
- investigating Jun 20, 2024, 05:26 PM UTC
After an update to the NMS ingestion service, degraded throughput was observed. Some customers received false-positive alert notifications.
- investigating Jun 20, 2024, 06:37 PM UTC
With the deployment rolled back, NMS ingestion performance has returned to normal. We will complete our investigation of the root cause and ensure that the code problem has been resolved before deploying a new version.
- resolved Jun 20, 2024, 09:32 PM UTC
NMS ingestion is performing nominally now.