Kentik experienced a major incident on September 27, 2024 affecting Web Portal and REST API, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Web PortalREST API
Update timeline
- investigating Sep 27, 2024, 12:47 PM UTC
We're investigating issues with the database. Service is significantly degraded.
- monitoring Sep 27, 2024, 12:58 PM UTC
Database replicas were experiencing query deadlocks and high replication lag. We have restarted all the followers and the service levels seem to recover quickly. We're currently monitoring to see if we come back to full health.
- resolved Sep 27, 2024, 01:47 PM UTC
The incident has been resolved.