Kentik incident

Portal login issues

Notice Resolved View vendor source →

Kentik experienced a notice incident on November 13, 2024 affecting Web Portal, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 05:27 PM UTC
Resolved
Nov 13, 2024, 06:03 PM UTC
Duration
35m
Detected by Pingoru
Nov 13, 2024, 05:27 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Nov 13, 2024, 05:27 PM UTC

    We've identified an issue with our primary metadata database that is preventing users from logging into the portal. We're working on a fix.

  2. monitoring Nov 13, 2024, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2024, 06:03 PM UTC

    This incident has been resolved.