Kentik experienced a major incident on March 19, 2025 affecting Web Portal, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Mar 19, 2025, 03:03 PM UTC
We are actively investigating an issue with outbound emails from the Kentik portal. Services such as password resets, creating users, or scheduled reports are currently non-functional.
- identified Mar 19, 2025, 04:03 PM UTC
We have identified the root cause and are working on a resolution. Services should resume shortly.
- resolved Mar 19, 2025, 08:12 PM UTC
The issue has been resolved and all portal email services are functioning accordingly.