Kentik incident

Ingest outage

Critical Resolved View vendor source →

Kentik experienced a critical incident on May 1, 2025 affecting AWS Ingest and Synthetics Ingest and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 11:15 PM UTC
Resolved
May 02, 2025, 01:25 AM UTC
Duration
2h 10m
Detected by Pingoru
May 01, 2025, 11:15 PM UTC

Affected components

AWS IngestSynthetics IngestAzure IngestFlow IngestGCP IngestNMS

Update timeline

  1. investigating May 02, 2025, 12:14 AM UTC

    We are currently addressing a complete loss of ingest from all agent-based ingest including kproxy, synthetics, NMS, and cloud.

  2. investigating May 02, 2025, 12:16 AM UTC

    We are continuing to investigate this issue.

  3. identified May 02, 2025, 12:17 AM UTC

    The issue has been identified and a fix is being deployed.

  4. monitoring May 02, 2025, 12:38 AM UTC

    A fix has been in place since approximately 00:11 UTC.

  5. resolved May 02, 2025, 01:25 AM UTC

    This incident has been resolved.