Resolved after 6 hours 12 minutes, affecting Xperience Portal and Production sites and 1 more, on November 18, 2025.
One of our core 3rd party dependencies Cloudflare experienced an outage and failed to deliver core network traffic. More about the Cloudflare incident can be read in their [Postmortem](https://blog.cloudflare.com/18-november-2025-outage/). The Cloudflare outage impacted all of our customer’s domains which are routed through Cloudflare by default causing all of our customer’s websites to be unavailable. Additionally, the Xperience Portal \(also routed through Cloudflare\) was made unavailable which not only impacted the Xperience Portal UI but also the Deployments API. Cloudflare eventually recovered their services and we did not record any further availability drops.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 12:07 PM UTC
Cloudflare's global network is currently experiencing an outage, and some of the cloud infrastructure, including customers' websites, are not available. See: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 12:32 PM UTC
Cloudflare has recovered its services, but customers may continue to see higher-than-normal error rates due to their remediation efforts.
- monitoring Nov 18, 2025, 03:16 PM UTC
Cloudflare has applied a fix, and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services return to normal.
- resolved Nov 18, 2025, 06:20 PM UTC
Cloudflare states their services are operating normally now.
- postmortem Nov 19, 2025, 01:03 PM UTC
One of our core 3rd party dependencies Cloudflare experienced an outage and failed to deliver core network traffic. More about the Cloudflare incident can be read in their [Postmortem](https://blog.cloudflare.com/18-november-2025-outage/). The Cloudflare outage impacted all of our customer’s domains which are routed through Cloudflare by default causing all of our customer’s websites to be unavailable. Additionally, the Xperience Portal \(also routed through Cloudflare\) was made unavailable which not only impacted the Xperience Portal UI but also the Deployments API. Cloudflare eventually recovered their services and we did not record any further availability drops.
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