Kaseya incident

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p2'

Minor Resolved View vendor source →

Kaseya experienced a minor incident on July 28, 2026, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 12:47 PM UTC
Resolved
Jul 30, 2026, 01:12 AM UTC
Duration
1d 12h
Detected by Pingoru
Jul 28, 2026, 12:47 PM UTC

Update timeline

  1. identified Jul 28, 2026, 12:47 PM UTC

    We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'gbe2-saas-p2' may be experiencing backup performance degradation affecting some SharePoint/Teams services. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jul 28, 2026, 06:02 PM UTC

    Our R&D team has implemented changes on pod 'gbe2-saas-p2' to mitigate the backup performance issues affecting some SharePoint and Teams services.

  3. monitoring Jul 28, 2026, 08:07 PM UTC

    Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are improving after the changes made on the pod earlier today. Our R&D team is continuing to monitor.

  4. monitoring Jul 29, 2026, 03:20 PM UTC

    Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' have returned to normal levels. Our R&D team is continuing to monitor.