Kaseya incident

INKY - Internally sent emails are not getting delivered and emails to external recipients are getting delayed

Major Resolved View vendor source →

Kaseya experienced a major incident on June 19, 2026, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 10:03 AM UTC
Resolved
Jun 19, 2026, 01:22 PM UTC
Duration
3h 19m
Detected by Pingoru
Jun 19, 2026, 10:03 AM UTC

Update timeline

  1. investigating Jun 19, 2026, 10:03 AM UTC

    The INKY R&D Team is investigating the issue where emails to internal recipients filtered through INKY are not showing up in INKY and not getting delivered to recipients. Emails to external recipients, while also not appearing in INKY, successfully get delivered but with a noticeable delay. Please subscribe to this incident to receive update notifications as they become available.

  2. identified Jun 19, 2026, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 19, 2026, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 19, 2026, 12:33 PM UTC

    The service has caught up with processing through items queued in INKY, and the R&D team is reviewing individual examples of residual issues . Please work with our support team and provide them with message IDs for review if the issue appears to still persist.

  5. resolved Jun 19, 2026, 01:22 PM UTC

    This incident has been resolved.