Kaseya incident

VSA9 - Partial Service Disruption - liveconnect.me

Major Resolved View vendor source →

Kaseya experienced a major incident on April 23, 2026 affecting VSA 9, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 03:58 PM UTC
Resolved
Apr 23, 2026, 08:54 PM UTC
Duration
4h 55m
Detected by Pingoru
Apr 23, 2026, 03:58 PM UTC

Affected components

VSA 9

Update timeline

  1. investigating Apr 23, 2026, 03:58 PM UTC

    We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me). Customers may notice issues accessing LiveConnect on-demand services. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience. - Cloud Operations Team

  2. monitoring Apr 23, 2026, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 23, 2026, 08:00 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 23, 2026, 08:54 PM UTC

    This incident has been resolved.