Kaltura Outage History

Kaltura is up right now

Kaltura had 13 outages in the last 2 years totaling 116h 54m of downtime — averaging 0.5 incidents per month.

There were 13 Kaltura outages since May 29, 2024 totaling 116h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kaltura.com

Minor May 4, 2026

Customer Care Portal - Ticket Creation (Kaltura-Facing)

Detected by Pingoru
May 04, 2026, 08:22 PM UTC
Resolved
May 06, 2026, 08:22 PM UTC
Duration
1d 23h
Affected: Documentation and Customer Care Platforms
Timeline · 4 updates
  1. investigating May 04, 2026, 08:22 PM UTC

    We are currently investigating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are investigating the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as we investigate and remediate this issue.

  2. identified May 04, 2026, 09:26 PM UTC

    We are currently remediating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are actively working on the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as continue work this issue.

  3. monitoring May 05, 2026, 01:01 PM UTC

    The issue with incoming tickets was resolved at approximately 5:50pm ET on May 4th. We have been continuing to make adjustments to tickets that came in during a specific time window yesterday that did not have the correct configurations. We will continue to monitor the situation throughout the day, but there should be no further issues. Thank you for your patience and collaboration with us.

  4. resolved May 06, 2026, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

Analytics Degradation

Detected by Pingoru
Mar 03, 2026, 09:32 PM UTC
Resolved
Mar 04, 2026, 07:04 AM UTC
Duration
9h 31m
Affected: Analytics
Timeline · 4 updates
  1. investigating Mar 03, 2026, 09:32 PM UTC

    We are investigating an issue that users might experience slowness or failure to retrieve data when accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.

  2. identified Mar 03, 2026, 09:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2026, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 04, 2026, 07:04 AM UTC

    The issue has been resolved and we are closing this incident.

Read the full incident report →

Major December 5, 2025

Kaltura General Service Issue

Detected by Pingoru
Dec 05, 2025, 09:06 AM UTC
Resolved
Dec 05, 2025, 10:01 AM UTC
Duration
55m
Affected: Kaltura APILivePlaybackKaltura Management Console (KMC)Kaltura MediaSpace
Timeline · 5 updates
  1. investigating Dec 05, 2025, 09:06 AM UTC

    We are investigating some service interruptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

  2. investigating Dec 05, 2025, 09:10 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 05, 2025, 09:12 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 05, 2025, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 05, 2025, 10:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Service Disruption Due to AWS Outage

Detected by Pingoru
Oct 20, 2025, 09:49 AM UTC
Resolved
Oct 21, 2025, 12:57 PM UTC
Duration
1d 3h
Affected: Processing SpeedVideo Conferencing FeaturesRecordingTranscodingLiveKaltura Meetings
Timeline · 5 updates
  1. identified Oct 20, 2025, 09:49 AM UTC

    At the moment, Kaltura is evaluating the impact of the AWS-wide outage. We are seeing delays in transcription and transcoding jobs, and in addition, KME is being impacted—specifically in the recording, chat, polls, and whiteboard features. AWS has reported significant signs of recovery, and most requests are now succeeding, although they are still working through a backlog of queued requests. We are closely monitoring the situation and will continue to provide updates as more information becomes available.

  2. monitoring Oct 20, 2025, 10:14 AM UTC

    The affected services have been restored, and we are monitoring system performance to ensure continued stability.

  3. monitoring Oct 20, 2025, 08:26 PM UTC

    Due to the wide AWS outage, we are seeing some slowness to Kaltura Live on the primary stream. Customers who broadcast to both primary and secondary should not be impacted. Kaltura engineers are working to fully resolve the impacted live components.

  4. monitoring Oct 20, 2025, 09:21 PM UTC

    The Kaltura Live service performance degradation has been resolved, we will continue to monitor all components in the upcoming hours.

  5. resolved Oct 21, 2025, 12:57 PM UTC

    The Kaltura impact from the AWS widespread outage has been mitigated and resolved, all components are functioning as expected.

Read the full incident report →

Minor September 15, 2025

Live and Webcasting degradation

Detected by Pingoru
Sep 15, 2025, 05:55 PM UTC
Resolved
Sep 15, 2025, 08:09 PM UTC
Duration
2h 13m
Affected: Live
Timeline · 4 updates
  1. investigating Sep 15, 2025, 05:55 PM UTC

    We are investigating an issue that users in Europe might experience intermittent buffering of the Live and Webcasting services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.

  2. investigating Sep 15, 2025, 05:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 15, 2025, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results (Europe users only-no other regions affected.)

  4. resolved Sep 15, 2025, 08:09 PM UTC

    The incident affecting Europe viewers has been resolved.

Read the full incident report →

Major August 5, 2025

Kaltura Virtual Classroom/Virtual Meetings - Partial Outage

Detected by Pingoru
Aug 05, 2025, 02:57 PM UTC
Resolved
Aug 06, 2025, 04:00 AM UTC
Duration
13h 3m
Affected: Kaltura Meetings
Timeline · 6 updates
  1. investigating Aug 05, 2025, 02:57 PM UTC

    We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

  2. investigating Aug 05, 2025, 04:30 PM UTC

    Our engineering team is continuing to investigate this issue and is working to implement a solution.

  3. identified Aug 05, 2025, 07:44 PM UTC

    Our engineers have identified the issue and a resolution is being implemented. We will continue to share updates as the process moves forward and the incident becomes fully resolved.

  4. identified Aug 06, 2025, 01:43 AM UTC

    A resolution is currently being implemented. We will continue to share updates as the process progresses and the incident is fully resolved.

  5. monitoring Aug 06, 2025, 02:14 AM UTC

    A fix has been implemented, and we are monitoring the results.

  6. resolved Aug 06, 2025, 04:00 AM UTC

    The issue has been resolved and we are closing this incident.

Read the full incident report →

Minor July 2, 2025

API, Upload and Playback degradation

Detected by Pingoru
Jul 02, 2025, 02:11 PM UTC
Resolved
Jul 02, 2025, 08:00 PM UTC
Duration
5h 48m
Affected: Kaltura APIUpload ProcessTranscodingLivePlayback
Timeline · 4 updates
  1. investigating Jul 02, 2025, 02:11 PM UTC

    We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

  2. monitoring Jul 02, 2025, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 02, 2025, 02:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 02, 2025, 08:00 PM UTC

    The issue has been resolved and we are closing this incident.

Read the full incident report →

Critical June 16, 2025

Service Disruption - Issue identified and resolved

Detected by Pingoru
Jun 16, 2025, 03:34 PM UTC
Resolved
Jun 10, 2025, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 16, 2025, 03:34 PM UTC

    Kaltura experienced a platform-wide service disruption that occurred between 15:31-15:44 UTC. Users experienced slowness and intermediate errors across the platform - the Kaltura Management Console (KMC), Kaltura MediaSpace (KMS), Kaltura Application Framework (KAF) integrations, including Learning Management System (LMS) integrations, Event Platform (EP). Service was fully restored by 15:44 UTC.

Read the full incident report →

Minor March 25, 2025

MediaSpace and API degradation

Detected by Pingoru
Mar 25, 2025, 01:55 PM UTC
Resolved
Mar 25, 2025, 02:18 PM UTC
Duration
22m
Affected: Kaltura APIKaltura Management Console (KMC)Kaltura MediaSpace
Timeline · 2 updates
  1. identified Mar 25, 2025, 01:55 PM UTC

    We are currently experiencing some slowness in our Video Portal (Kaltura Mediaspace) and Kaltura Events due to issues with our API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes

  2. resolved Mar 25, 2025, 02:18 PM UTC

    Our engineering team identified an issue and implemented a a fix.

Read the full incident report →

Minor January 21, 2025

Zoom Integration Service Alert

Detected by Pingoru
Jan 21, 2025, 09:09 PM UTC
Resolved
Jan 22, 2025, 12:05 AM UTC
Duration
2h 56m
Affected: Zoom Integration
Timeline · 4 updates
  1. investigating Jan 21, 2025, 09:09 PM UTC

    We are currently investigating an issue with the Zoom integration.

  2. identified Jan 21, 2025, 09:49 PM UTC

    The issue has been identified and we are currently working on a resolution.

  3. monitoring Jan 21, 2025, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2025, 12:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 16, 2024

Mediaspace Degradation

Detected by Pingoru
Oct 16, 2024, 06:41 PM UTC
Resolved
Oct 16, 2024, 09:21 PM UTC
Duration
2h 39m
Affected: Kaltura MediaSpace
Timeline · 5 updates
  1. investigating Oct 16, 2024, 06:41 PM UTC

    We are investigating an issue that users might experience intermittent slowness or failure while using Kaltura Mediaspace. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

  2. monitoring Oct 16, 2024, 08:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 16, 2024, 08:55 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 16, 2024, 09:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 16, 2024, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2024

Analytics degradation

Detected by Pingoru
Sep 25, 2024, 03:47 PM UTC
Resolved
Sep 25, 2024, 05:57 PM UTC
Duration
2h 10m
Affected: AnalyticsKaltura APIKaltura MediaSpace
Timeline · 5 updates
  1. investigating Sep 25, 2024, 03:47 PM UTC

    We are investigating an issue that users might experience slowness or failure upon accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes

  2. investigating Sep 25, 2024, 03:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 25, 2024, 03:59 PM UTC

    We are investigating an issue that users might experience slowness or failure upon accessing Analytics.

  4. monitoring Sep 25, 2024, 04:06 PM UTC

    A fix was implemented we are monitoring the status.

  5. resolved Sep 25, 2024, 05:57 PM UTC

    The incident was resolved.

Read the full incident report →

Major June 3, 2024

KAF/LMS Availability

Detected by Pingoru
Jun 03, 2024, 04:03 PM UTC
Resolved
Jun 03, 2024, 06:08 PM UTC
Duration
2h 4m
Affected: Kaltura MediaSpace
Timeline · 6 updates
  1. investigating Jun 03, 2024, 04:02 PM UTC

    We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

  2. investigating Jun 03, 2024, 04:03 PM UTC

    We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

  3. investigating Jun 03, 2024, 04:05 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 03, 2024, 04:05 PM UTC

    Issue identified, our team working to mitigate the issue and will deploy a fix. Next update will be during the next hour.

  5. monitoring Jun 03, 2024, 05:20 PM UTC

    Update: Our engineering team mitigated the issue and released a fix, issue is resolved. Please test and report if you still experience errors, please use our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

  6. resolved Jun 03, 2024, 06:08 PM UTC

    This incident has been resolved, closing the incident.

Read the full incident report →