Kaltura incident

Webcasting high buffering issue

Resolved after 1 hour 10 minutes, affecting Live, on June 29, 2022.

resolved Jun 29, 2022, 04:49 PM UTC

What is the Issue: There are reports about high buffering during the live events/webcasting. Current Status: This affected just Live entries, and Issue was isolated and resolved. What to Expect Next: Issue resolved and we will be closing this incident

Started
Jun 29, 2022, 03:38 PM UTC
Resolved
Jun 29, 2022, 04:49 PM UTC
Duration
1h 10m
Detected by Pingoru
Jun 29, 2022, 03:38 PM UTC

Affected components

Live

Update timeline

  1. investigating Jun 29, 2022, 03:38 PM UTC

    We are currently investigating reports of the high buffering in the webcasting. The next update will be posted in 30 minutes.

  2. investigating Jun 29, 2022, 04:12 PM UTC

    What is the Issue: There are reports about high buffering during the live events/webcasting. Current Status: Our team is still actively investigating the matter and there is some improvement in the stability of the service. What to Expect Next: The next update will be shared in 30 minutes.

  3. resolved Jun 29, 2022, 04:49 PM UTC

    What is the Issue: There are reports about high buffering during the live events/webcasting. Current Status: This affected just Live entries, and Issue was isolated and resolved. What to Expect Next: Issue resolved and we will be closing this incident

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