Kaltura incident

Support Portal Access

Resolved after 2 hours 59 minutes, affecting Documentation and Customer Care Platforms, on July 4, 2022.

monitoring Jul 04, 2022, 07:07 AM UTC

What was the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) received the following error : "Certificate for support.kaltura.com was expired" which caused the Customer Care portal to be temporally inaccessible. Current Status: SalesForce restored the portal accessibility What to Expect Next: We will monitor for the next 2 hours and if no issues will close the incident

Started: Jul 04, 2022, 05:54 AM UTC
Resolved: Jul 04, 2022, 08:53 AM UTC
Duration: 2h 59m
Detected by Pingoru: Jul 04, 2022, 05:54 AM UTC

Affected components

Documentation and Customer Care Platforms

Update timeline

identified Jul 04, 2022, 05:54 AM UTC

What is the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) receive the following error : "Certificate for support.kaltura.com was expired which caused the Customer Care portal to be temporally inaccessible" Current Status: Our team identified the issue and working on resolution What to Expect Next: The next update will be shared in 30 minutes.
identified Jul 04, 2022, 06:27 AM UTC

What is the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) receive the following error : "Certificate for support.kaltura.com was expired which caused the Customer Care portal to be temporally inaccessible." Current Status: Our team engaged SalesForce and working on resolution The portal is partially available and we keep working with SalesForce on full resolution What to Expect Next: The next update will be shared in 30 minutes.
monitoring Jul 04, 2022, 07:07 AM UTC

What was the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) received the following error : "Certificate for support.kaltura.com was expired" which caused the Customer Care portal to be temporally inaccessible. Current Status: SalesForce restored the portal accessibility What to Expect Next: We will monitor for the next 2 hours and if no issues will close the incident
resolved Jul 04, 2022, 08:53 AM UTC

This incident has been resolved.

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