Kaltura incident
Kaltura Webinars, Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC
Resolved after 2 days 7 hours, affecting File Upload, on August 3, 2022.
Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded. Our team uploaded the missing recordings to the Kaltura Management Console. Please contact our Chat Service through the support portal or log a case if any recordings are missing. What to expect next: Issue resolved and we are closing this incident.
Affected components
Update timeline
- investigating Aug 03, 2022, 06:51 AM UTC
Recordings are not being uploaded from rooms to Kaltura. They can still be accessed through rooms’ Files > 'Recordings' folder within the room.
- investigating Aug 03, 2022, 06:53 AM UTC
We are continuing to investigate this issue.
- identified Aug 03, 2022, 08:09 AM UTC
What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC Current Status: Our team identified the issue and working on a hotfix As a workaround recordings can be manually uploaded to Mediaspace/KMC What to Expect Next: The next update will be posted within 2 hours.
- identified Aug 03, 2022, 10:11 AM UTC
What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC. Current Status: A hotfix is under validation and will be deployed in the next few hours. As a workaround recordings can be manually uploaded to Mediaspace/KMC. What to Expect Next: The next update will be posted in 5 hours or once the hotfix is deployed.
- monitoring Aug 03, 2022, 01:26 PM UTC
What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC Current Status: On Aug 3, Kaltura Engineers deployed a hotfix to the Virtual Classroom environment at 11:45 UTC to resolve meeting recordings not auto-uploading to Mediaspace & the Kaltura Management Console. All new recordings created after 11:45 UTC will be auto-uploaded. Kaltura's Engineers are working on a solution to upload the missing recordings from Sunday deployment till Aug 3, 11:45 UTC. What to Expect Next: The next update on the missing recordings will be posted no later than 08:00 UTC tomorrow.
- monitoring Aug 04, 2022, 08:14 AM UTC
What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC. Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded. Kaltura's Engineers are still working on a solution to upload the missing recordings from Sunday deployment till Aug 3, 11:45 UTC. As a workaround, missing recordings can be manually uploaded to Mediaspace/KMC What to Expect Next: The next update on the missing recordings will be by 14:00 UTC
- monitoring Aug 04, 2022, 02:06 PM UTC
What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded. Our team started the process of uploading the missing recordings (from Sunday deployment till Aug 3, 11:45 UTC), we expect to complete the process within 24 hours. What to Expect Next: The next update on the missing recordings will be by August 5, 14:00 UTC
- resolved Aug 05, 2022, 02:00 PM UTC
Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded. Our team uploaded the missing recordings to the Kaltura Management Console. Please contact our Chat Service through the support portal or log a case if any recordings are missing. What to expect next: Issue resolved and we are closing this incident.
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