Kaltura incident

VOD content playback issue

Resolved after 1 hour 1 minute, affecting Playback, on August 24, 2022.

resolved Aug 24, 2022, 09:51 AM UTC

What was the Impact: Playback issues were reported while playing VOD content Current Status: Our team mitigated the issue and playback functionality restored What to expect next: Issue resolved and we are closing this incident.

Started
Aug 24, 2022, 08:49 AM UTC
Resolved
Aug 24, 2022, 09:51 AM UTC
Duration
1h 1m
Detected by Pingoru
Aug 24, 2022, 08:49 AM UTC

Affected components

Playback

Update timeline

  1. investigating Aug 24, 2022, 08:49 AM UTC

    What is the Impact: We are currently experiencing issues with Playback, including KMS and KMC. (playing VOD content) Current Status: Our engineering team was alerted and is investigating. What to Expect Next: Next update will be posted in 30 minutes or less.

  2. monitoring Aug 24, 2022, 09:01 AM UTC

    What was the Impact: Playback issues were reported while playing VOD content Current Status: Our team mitigated the issue and playback functionality restored What to Expect Next: We will keep monitoring for the next hour and then close this incident

  3. resolved Aug 24, 2022, 09:51 AM UTC

    What was the Impact: Playback issues were reported while playing VOD content Current Status: Our team mitigated the issue and playback functionality restored What to expect next: Issue resolved and we are closing this incident.

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