Resolved after 1 hour 39 minutes, affecting Analytics and Quality of caption services and 1 more, on February 6, 2023.
What was the issue: We have identified issues with Kaltura service, general service degradation. Current status: Our team identified the issue and already mitigated it, at this stage the issue is resolved and all functionality is back to work normally. What to expect next: Issue is fully resolved and we will keep monitoring it, will close the incident during the next hour.
Affected components
Update timeline
- identified Feb 06, 2023, 02:40 PM UTC
What is the issue: We have identified issues with Kaltura service, general service degradation. Users might experience issues when loading the KMS/KMC/Playback/player/Thumbnail/captions. Current status: Our team identified the issue and working on resolution. What to expect next: The next update will be provided in 30 minutes.
- monitoring Feb 06, 2023, 02:54 PM UTC
What was the issue: We have identified issues with Kaltura service, general service degradation. Current status: Our team identified the issue and already mitigated it, at this stage the issue is resolved and all functionality is back to work normally. What to expect next: Issue is fully resolved and we will keep monitoring it, will close the incident during the next hour.
- resolved Feb 06, 2023, 04:19 PM UTC
This incident has been resolved.
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