Resolved after 32 minutes, affecting Documentation and Customer Care Platforms, on March 30, 2023.
What was the issue: Kaltura Customer Portal was unavailable due to Salesforce performance degradation. As a result, users were not able to access the support portal: support.kaltura.com Current status: Our team has applied a fix to this issue, so Kaltura Customer Care Portal is back to being fully operational.
Affected components
Update timeline
- identified Mar 30, 2023, 06:56 PM UTC
What is the issue: Kaltura Customer Portal became unavailable due to Salesforce performance degradation. More details at: https://status.salesforce.com/current As a result, users cannot access the support portal: support.kaltura.com Current status: Our team is working with our vendor on this matter. What to expect next: The next update will be in 30 minutes.
- resolved Mar 30, 2023, 07:28 PM UTC
What was the issue: Kaltura Customer Portal was unavailable due to Salesforce performance degradation. As a result, users were not able to access the support portal: support.kaltura.com Current status: Our team has applied a fix to this issue, so Kaltura Customer Care Portal is back to being fully operational.
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