Resolved after 12 hours 10 minutes, affecting Recording and Kaltura Meetings, on June 13, 2023.
What was the Issue: users were experiencing issues with the recordings in Kaltura Virtual Meeting Rooms. Current Status: the issue is resolved and we are closing the incident.
Affected components
Update timeline
- identified Jun 13, 2023, 08:45 PM UTC
Due to service degradation in AWS, we are experiencing issues with the recordings in Kaltura Virtual Meeting Rooms. We will provide an update regarding this issue within an hour.
- monitoring Jun 13, 2023, 08:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 13, 2023, 09:40 PM UTC
AWS has identified the root cause and deployed a fix to resolve this issue, therefore the reported issues been resolved. All services are fully operational. We will keep actively monitoring the system during the next 24 hours for any changes.
- resolved Jun 14, 2023, 08:56 AM UTC
What was the Issue: users were experiencing issues with the recordings in Kaltura Virtual Meeting Rooms. Current Status: the issue is resolved and we are closing the incident.
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