Resolved after 3 hours 14 minutes, affecting Kaltura MediaSpace, on August 1, 2023.
What was the Issue: users were experiencing issues with the loading MediaSpace pages that use the Annoto module. Current Status: the issue is resolved and we are closing the incident.
Affected components
Update timeline
- investigating Aug 01, 2023, 06:19 PM UTC
What is the issue: Some users might experience issues when loading MediaSpace that is using Annoto module. Current status: Our team is investigating the behavior. What to expect next: The next update will be provided in 30 minutes.
- monitoring Aug 01, 2023, 06:31 PM UTC
MediaSpace Degradation What is the issue: Users might experience issues when loading MediaSpace page. It affects environments that using Annoto module. Issues caused due to a new version of Annoto module. Current status: Our engineering team deployed a change and issue is resolved. KMS loads normally with no issues even when Annoto module is enabled. What to expect next: Issue resolved, we will keep monitoring, and will close the incident in 4 hours.
- resolved Aug 01, 2023, 09:33 PM UTC
What was the Issue: users were experiencing issues with the loading MediaSpace pages that use the Annoto module. Current Status: the issue is resolved and we are closing the incident.
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