Resolved after 1 hour 16 minutes, affecting Kaltura API and Kaltura MediaSpace, on September 11, 2023.
What was the issue: Users might have experienced slowness or seen error 500 while using MediaSpace and API. Current status: The system is back to normal and no slowness while accessing MediaSpace/API. Issue is resolved and no further impact is expected. What to expect next: System back to normal, closing the incident.
Affected components
Update timeline
- investigating Sep 11, 2023, 05:27 PM UTC
What is the issue: Users might experience slowness while using MediaSpace and API. Current status: Our engineering team is in the process of investigating the root cause and solving the slowness issue. What to expect next: We will share the next update during the next hour
- monitoring Sep 11, 2023, 06:21 PM UTC
What is the issue: Users might experience slowness or see error 500 while using MediaSpace and API. Current status: The system is back to normal and no slowness while accessing MediaSpace/API. Also, our engineering team is in the process of continuing the investigation. What to expect next: The system is back to normal and we are monitoring it, will update during the next 2 hours.
- resolved Sep 11, 2023, 06:44 PM UTC
What was the issue: Users might have experienced slowness or seen error 500 while using MediaSpace and API. Current status: The system is back to normal and no slowness while accessing MediaSpace/API. Issue is resolved and no further impact is expected. What to expect next: System back to normal, closing the incident.
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