Resolved after 12 hours 53 minutes, affecting Kaltura MediaSpace, on September 28, 2023.
Current Status: An issue that intermittently affected access to KMS/KAF has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to KMS/KAF has returned to normal operation with no reported issues. What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.
Affected components
Update timeline
- investigating Sep 28, 2023, 09:05 PM UTC
What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will update during the next hour
- investigating Sep 28, 2023, 09:07 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 28, 2023, 10:35 PM UTC
Current Status: An issue that intermittently affected access to KMS/KAF has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to KMS/KAF has returned to normal operation with no reported issues. What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.
- resolved Sep 29, 2023, 09:58 AM UTC
The issue has been resolved, the incident is closed.
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