Resolved after 3 days 7 hours, affecting Analytics and Kaltura Management Console (KMC) and 1 more, on May 27, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring May 27, 2024, 08:56 AM UTC
We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login
- monitoring May 29, 2024, 12:02 PM UTC
We have deployed a fix to address the access denied issue and access failures. All issues should be resolved, we will keep monitoring the system.
- monitoring May 29, 2024, 12:40 PM UTC
We have deployed a fix to address the access denied issue and access failures. All issues should be resolved, we will keep monitoring the system.
- monitoring May 29, 2024, 12:43 PM UTC
We have deployed a fix to address the access denied issue and access failures. All issues should be resolved, we will keep monitoring the system.
- monitoring May 29, 2024, 12:46 PM UTC
We are continuing to monitor for any further issues.
- resolved May 30, 2024, 04:39 PM UTC
This incident has been resolved.
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