Resolved after 2 hours 5 minutes, affecting Kaltura MediaSpace, on June 3, 2024.
Update: Our engineering team mitigated the issue and released a fix, issue is resolved. Please test and report if you still experience errors, please use our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login
Affected components
Update timeline
- investigating Jun 03, 2024, 04:02 PM UTC
We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login
- investigating Jun 03, 2024, 04:03 PM UTC
We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login
- investigating Jun 03, 2024, 04:05 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 03, 2024, 04:05 PM UTC
Issue identified, our team working to mitigate the issue and will deploy a fix. Next update will be during the next hour.
- monitoring Jun 03, 2024, 05:20 PM UTC
Update: Our engineering team mitigated the issue and released a fix, issue is resolved. Please test and report if you still experience errors, please use our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login
- resolved Jun 03, 2024, 06:08 PM UTC
This incident has been resolved, closing the incident.
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