Kaltura incident

Analytics degradation

Resolved after 2 hours 10 minutes, affecting Analytics and Kaltura API and 1 more, on September 25, 2024.

monitoring Sep 25, 2024, 04:06 PM UTC

A fix was implemented we are monitoring the status.

Started
Sep 25, 2024, 03:47 PM UTC
Resolved
Sep 25, 2024, 05:57 PM UTC
Duration
2h 10m
Detected by Pingoru
Sep 25, 2024, 03:47 PM UTC

Affected components

AnalyticsKaltura APIKaltura MediaSpace

Update timeline

  1. investigating Sep 25, 2024, 03:47 PM UTC

    We are investigating an issue that users might experience slowness or failure upon accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes

  2. investigating Sep 25, 2024, 03:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 25, 2024, 03:59 PM UTC

    We are investigating an issue that users might experience slowness or failure upon accessing Analytics.

  4. monitoring Sep 25, 2024, 04:06 PM UTC

    A fix was implemented we are monitoring the status.

  5. resolved Sep 25, 2024, 05:57 PM UTC

    The incident was resolved.

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