Kalix EMR incident
Kalix unavailable due to Cloudflare outage
Kalix EMR experienced a critical incident on November 18, 2025 affecting Kalix Platform and Telehealth and 1 more component, lasting 9h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 11:55 AM UTC
There is a major Cloudflare outage which handles traffic for a large number of webpages on the internet, and this has also affected Kalix, as we use Cloudflare as our internet provider. This will probably make the news. Cloudflare's status page has been updated to show the downtime. https://www.cloudflarestatus.com/ Now that Cloudflare is looking into the issue, we are not expecting a long downtime, but we are monitoring the situation to see if an alternative option is needed.
- monitoring Nov 18, 2025, 12:20 PM UTC
It appears that Kalix is being reinstated in several locations - it seems like a fix is being rolled out. We will resolve this issue once we have seen an update on Cloudflare's dashboard.
- monitoring Nov 18, 2025, 01:44 PM UTC
Services seem to be mostly restored, without ongoing issues, but we are waiting for a confirmation from the cloudflare dashboard.
- monitoring Nov 18, 2025, 02:47 PM UTC
Cloudflare has given an update that the issue should be resolved in all cases, but the issue is still open for monitoring. We will also continue to monitor for any further issues.
- resolved Nov 18, 2025, 09:43 PM UTC
There does not seem to be ongoing issues. Cloudflare have closed the issue but have not provided a post-mortem at this time. We will be looking out for this.