- Detected by Pingoru
- Jun 11, 2026, 01:46 PM UTC
- Resolved
- Jun 11, 2026, 05:29 PM UTC
- Duration
- 3h 42m
Affected: Direct Access - Client VPN
Timeline · 2 updates
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investigating Jun 11, 2026, 01:46 PM UTC
We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.
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resolved Jun 11, 2026, 05:29 PM UTC
This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 07:14 PM UTC
- Resolved
- Jun 08, 2026, 07:34 PM UTC
- Duration
- 19m
Affected: Wireless Connected Devices
Timeline · 3 updates
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investigating Jun 08, 2026, 07:14 PM UTC
We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.
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investigating Jun 08, 2026, 07:31 PM UTC
We are continuing to investigate this issue.
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resolved Jun 08, 2026, 07:34 PM UTC
This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 03:57 PM UTC
- Resolved
- Jun 05, 2026, 04:42 PM UTC
- Duration
- 1d
Timeline · 2 updates
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investigating Jun 04, 2026, 03:57 PM UTC
We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.
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resolved Jun 05, 2026, 04:42 PM UTC
This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 12:39 AM UTC
- Resolved
- Mar 10, 2026, 01:18 PM UTC
- Duration
- 12h 38m
Affected: Self Service Activations
Timeline · 2 updates
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investigating Mar 10, 2026, 12:39 AM UTC
Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.
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resolved Mar 10, 2026, 01:18 PM UTC
This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 04:25 PM UTC
- Resolved
- Mar 03, 2026, 05:15 PM UTC
- Duration
- 50m
Affected: Self Service Activations
Timeline · 2 updates
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investigating Mar 03, 2026, 04:25 PM UTC
Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.
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resolved Mar 03, 2026, 05:15 PM UTC
This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 08:57 PM UTC
- Resolved
- Feb 25, 2026, 09:15 PM UTC
- Duration
- 17m
Affected: Self Service Activations
Timeline · 2 updates
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investigating Feb 25, 2026, 08:57 PM UTC
As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.
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resolved Feb 25, 2026, 09:15 PM UTC
This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 06:02 PM UTC
- Resolved
- Feb 17, 2026, 10:12 PM UTC
- Duration
- 4h 9m
Affected: Reporting
Timeline · 2 updates
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investigating Feb 17, 2026, 06:02 PM UTC
Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.
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resolved Feb 17, 2026, 10:12 PM UTC
This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 02:08 PM UTC
- Resolved
- Feb 04, 2026, 05:59 PM UTC
- Duration
- 3h 51m
Affected: Kajeet Support Phone Line
Timeline · 2 updates
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investigating Feb 04, 2026, 02:08 PM UTC
We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.
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resolved Feb 04, 2026, 05:59 PM UTC
This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 03:17 PM UTC
- Resolved
- Feb 02, 2026, 06:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 02, 2026, 03:17 PM UTC
Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 03:56 AM UTC
- Resolved
- Dec 10, 2025, 03:56 AM UTC
- Duration
- —
Affected: Wireless Connected DevicesManagement PortalReportingREST APIs
Timeline · 1 update
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resolved Dec 10, 2025, 03:56 AM UTC
Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:19 PM UTC
- Resolved
- Oct 30, 2025, 01:00 PM UTC
- Duration
- 20h 40m
Affected: Self Service Activations
Timeline · 3 updates
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investigating Oct 29, 2025, 04:19 PM UTC
As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.
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monitoring Oct 29, 2025, 07:43 PM UTC
Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.
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resolved Oct 30, 2025, 01:00 PM UTC
AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 05:20 PM UTC
- Resolved
- Oct 24, 2025, 06:29 PM UTC
- Duration
- 1h 8m
Affected: Self Service Activations
Timeline · 2 updates
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investigating Oct 24, 2025, 05:20 PM UTC
Some customers may be experiencing delays in T-Mobile activation. Please know our technical teams are actively working with T-Mobile on resolving this issue and we apologize for any inconvenience this might have caused.
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resolved Oct 24, 2025, 06:29 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Oct 17, 2025, 06:15 PM UTC
- Resolved
- Oct 17, 2025, 11:38 PM UTC
- Duration
- 5h 22m
Affected: Wireless Connected DevicesManagement PortalReportingREST APIs
Timeline · 2 updates
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investigating Oct 17, 2025, 06:15 PM UTC
Our Sentinel UI - Manage Devices page is experiencing problems when submitting actions on multiple lines that share the same IMEI on an account. Changes are being applied to all lines on the account rather than just the selected lines. We apologize for any inconvenience this might be causing. Please know our team is actively working on resolving this issue.
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resolved Oct 17, 2025, 11:38 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 01:24 PM UTC
- Resolved
- Oct 09, 2025, 06:54 PM UTC
- Duration
- 5h 29m
Affected: Self Service Activations
Timeline · 3 updates
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investigating Oct 09, 2025, 01:24 PM UTC
Some customers may be experiencing Verizon activation issues as of as of last night 10/8/2025 8:45PM EST. Please know our technical teams are actively working along with Verizon on resolving this issue and we apologize for any inconvenience this might have caused.
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investigating Oct 09, 2025, 05:37 PM UTC
Please know Verizon is working to restore activation services at normal performance levels. Further updates will be provided as soon as they become available. We apologize for any inconvenience this might have caused.
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resolved Oct 09, 2025, 06:54 PM UTC
Verizon has resolved the Activations issue and normal performance levels have been restored. Thank you for your continued patience as this issue was resolved. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2025, 10:17 AM UTC
- Resolved
- Aug 09, 2025, 12:00 PM UTC
- Duration
- 1h 42m
Affected: Self Service Activations
Timeline · 2 updates
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investigating Aug 09, 2025, 10:17 AM UTC
Some customers may be experiencing activation issues as of this morning 8/9/2025. Please know our technical teams are actively working on resolving this issue and we apologize for any inconvenience this might have caused.
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resolved Aug 09, 2025, 12:00 PM UTC
The Activation issue has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2025, 09:34 PM UTC
- Resolved
- Aug 07, 2025, 11:09 PM UTC
- Duration
- 1h 34m
Affected: Self Service Activations
Timeline · 2 updates
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investigating Aug 07, 2025, 09:34 PM UTC
Verizon activations on the bearerpath are currently not working. We are in the process of investigating root cause and will deploy a fix soon.
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resolved Aug 07, 2025, 11:09 PM UTC
The activation issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 07:24 PM UTC
- Resolved
- Aug 01, 2025, 04:18 AM UTC
- Duration
- 8h 54m
Affected: Self Service Activations
Timeline · 3 updates
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investigating Jul 31, 2025, 07:24 PM UTC
Verizon is experiencing technical issues with their API system, which may cause delays or occasional failures with new activations. Kajeet is working closely with Verizon to address the problem, we do not have an estimated time for resolution at this time.
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investigating Jul 31, 2025, 07:36 PM UTC
As of Thursday, 7/31/2025 2:35 PM ET Verizon has been experiencing technical issues with their API system. These issues may cause delays or occasional failures with new activations. Kajeet is working closely with Verizon to address the problem, we do not have an estimated time for resolution at this time.
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resolved Aug 01, 2025, 04:18 AM UTC
Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2025, 08:48 PM UTC
- Resolved
- Jul 24, 2025, 03:53 AM UTC
- Duration
- 7h 4m
Affected: Wireless Connected Devices
Timeline · 2 updates
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investigating Jul 23, 2025, 08:48 PM UTC
Kajeet is currently experiencing a network event on our west coast point of presence. All customers routed to this location have been failed over to the east coast.
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resolved Jul 24, 2025, 03:53 AM UTC
The network event has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 05:02 PM UTC
- Resolved
- Jun 25, 2025, 05:02 PM UTC
- Duration
- —
Affected: Wireless Connected Devices
Timeline · 1 update
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resolved Jun 25, 2025, 05:02 PM UTC
As of Tuesday, 6/24/25, some customers utilizing Bell Network services may have experienced intermittent connectivity issues. Kajeet has implemented mitigation efforts to restore services and is actively working on a long-term solution. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue.
Read the full incident report →
