JustCall Outage History
JustCall is up right nowPingoru has recorded 50 incidents for JustCall: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Minor September 1, 2026 Partial Degradation of Calling, SalesDialer, and Inbound Call Services 1h 36m Inbound Calling, Sales Dialer
Started Sep 01, 2026, 05:44 PM UTC· resolved Sep 01, 2026, 07:20 PM UTC
- identified Sep 01, 2026, 05:44 PM UTC
We are currently experiencing partial service degradation affecting Calling, Sales Dialer, and Inbound Call Services due to an ongoing infrastructure issue in GCP us-central1, along with elevated API failure at our voice provider. Some customers may experience intermittent call failures or connectivity issues. Our team is actively monitoring both incidents and working to restore full service availability as quickly as possible. GCP Status: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev Voice Provider Status: https://status.twilio.com/incidents/3txtvjthljkt
- resolved Sep 01, 2026, 07:51 PM UTC
This incident has been resolved.
Minor August 18, 2026 Slowness reported across platform 3h 23m Outbound Calling, SMS Service, JustCall Dashboard, Inbound Calling and 2 more
Started Aug 18, 2026, 03:27 PM UTC· resolved Aug 18, 2026, 06:50 PM UTC
- identified Aug 18, 2026, 03:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 05:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 06:50 PM UTC
This incident has been resolved.
Minor July 10, 2026 JustCall is experiencing slowness 44m SMS Service, JustCall Dashboard, MMS Service, Sales Dialer
Started Jul 10, 2026, 03:23 PM UTC· resolved Jul 10, 2026, 04:08 PM UTC
- investigating Jul 10, 2026, 03:23 PM UTC
We are currently investigating this issue.
- investigating Jul 10, 2026, 03:24 PM UTC
We are continuing to investigate this issue.
- investigating Jul 10, 2026, 03:25 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 10, 2026, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 04:08 PM UTC
This incident has been resolved.
Minor June 11, 2026 JustCall is experiencing higher latency than usual. 15m JustCall Dashboard
Started Jun 11, 2026, 03:50 PM UTC· resolved Jun 11, 2026, 04:06 PM UTC
- investigating Jun 11, 2026, 03:50 PM UTC
We're currently investigating slowness in the JustCall web application
- monitoring Jun 11, 2026, 04:05 PM UTC
We're observing some improvements. Our team's continuing to monitor it.
- resolved Jun 11, 2026, 04:06 PM UTC
This incident has been resolved.
Major March 9, 2026 A subset of users unable to make and receive calls 12m Outbound Calling, Inbound Calling
Started Mar 09, 2026, 11:46 AM UTC· resolved Mar 09, 2026, 11:59 AM UTC
- investigating Mar 09, 2026, 12:22 PM UTC
We are currently investigating this issue.
- identified Mar 09, 2026, 12:24 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 09, 2026, 12:25 PM UTC
This incident has been resolved. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted.
- postmortem Mar 09, 2026, 12:35 PM UTC
We experienced a temporary service disruption that caused a subset of Voice requests to experience elevated response times and intermittent errors. This occurred due to a brief internal connectivity issue within our infrastructure, which prevented a subset of requests in that zone from reaching healthy service instances. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted. Connectivity was restored shortly thereafter, and the system automatically recovered as traffic resumed normal routing.
Minor December 1, 2025 JustCall Webapp is Loading slow 6m JustCall Dashboard
Started Dec 01, 2025, 04:45 PM UTC· resolved Dec 01, 2025, 04:51 PM UTC
- investigating Dec 01, 2025, 06:21 PM UTC
We're currently investigating the slowness in the JustCall webapp for some of our customers.
- identified Dec 01, 2025, 06:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 01, 2025, 06:23 PM UTC
This incident has been resolved.
Minor November 1, 2025 Connection Errors for Some Customers Due to SSL Certificate Issue 1h 40m Outbound Calling, SMS Service, JustCall Dashboard, Inbound Calling and 1 more
Started Nov 01, 2025, 07:05 AM UTC· resolved Nov 01, 2025, 08:46 AM UTC
- investigating Nov 03, 2025, 11:03 AM UTC
We are currently investigating this issue.
- identified Nov 03, 2025, 11:04 AM UTC
The issue has been identified as an invalid intermediate certificate configuration affecting a subset of edge nodes. A fix is being deployed.
- monitoring Nov 03, 2025, 11:05 AM UTC
The fix has been deployed, and SSL validation errors should now be resolved. We are monitoring system stability before marking this incident as resolved.
- resolved Nov 03, 2025, 11:06 AM UTC
This incident has been resolved.
Major October 20, 2025 Degraded performance affecting Calls and SMS 49m Outbound Calling, SMS Service, Inbound Calling, MMS Service
Started Oct 20, 2025, 06:26 PM UTC· resolved Oct 20, 2025, 07:15 PM UTC
- monitoring Oct 20, 2025, 06:26 PM UTC
We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible. Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages. Workaround: If you encounter a failure, please retry the action as a temporary workaround. We’ll continue to monitor the situation closely and will share updates as more information becomes available.
- monitoring Oct 20, 2025, 06:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 07:15 PM UTC
This incident has been resolved.
Minor September 12, 2025 Subset of Customers Unable to Access Sales Dialer 7m Sales Dialer
Started Sep 12, 2025, 02:45 AM UTC· resolved Sep 12, 2025, 02:53 AM UTC
- investigating Sep 12, 2025, 12:30 PM UTC
We are currently investigating this issue.
- identified Sep 12, 2025, 12:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 12, 2025, 12:31 PM UTC
This incident has been resolved.
- postmortem Sep 12, 2025, 12:36 PM UTC
**Date:** 12th September 2025 **Duration:** 02:45 UTC - 02:53 UTC **Affected Services** * Sales Dialer **Impact** A subset of customers experienced degraded performance or complete unavailability of the Sales Dialer app. Some operations might also be delayed. **Root Cause** * Outdated cached offset limits caused inefficient query execution * High memory and CPU consumption on the database cluster * Resource exhaustion leading to temporary unavailability * Overall reduction in system responsiveness until intervention **Resolution** * Engineers identified and corrected the outdated caching behavior in query handling * Optimized query execution to prevent excessive resource usage * Applied additional safeguards and monitoring to mitigate similar issues in the future
Minor July 11, 2025 Unintended Credits deduction 29m
Started Jul 11, 2025, 12:00 PM UTC· resolved Jul 11, 2025, 12:30 PM UTC
- identified Jul 16, 2025, 07:58 AM UTC
We have identified an issue affecting a subset of customers, where credit deductions are occurring at a higher rate than intended. Our team is actively investigating and working to resolve the problem.
- monitoring Jul 16, 2025, 07:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2025, 07:59 AM UTC
This incident has been resolved.
- postmortem Jul 16, 2025, 08:23 AM UTC
**Date:** 2025-07-11 **Duration:** 12:00 - 12:30 UTC ### **Affected Services** * Outbound/Inbound Calling * SMS Delivery * IQ Transcriptions * Other usage-based services relying on balance deduction logic ### **Impact** A subset of customers experienced **excessive and inaccurate balance deductions** across multiple services including: * **Outbound calls** * **SMS messaging** * **IQ and transcription usage** This incorrect deduction affected customer billing visibility and usage quotas, resulting in: * Unexpected balance exhaustion * Interrupted service usage due to perceived insufficient balance ### **Root Cause** The incident was caused by **flawed cache key reuse** in the currency conversion logic used during balance deduction operations: * Cache entries related to currency conversion rates \(e.g., USD to other currencies\) were **improperly reused across services**. * As a result, **USD-denominated prices were incorrectly multiplied by cached exchange rates** meant for other contexts or currencies. * This led to **multiplied deductions**, far beyond actual usage cost. ### **Resolution** * Engineers immediately turned on the circuit breaker to ensure customers are able to use Calling, SMS and other services. * Engineers identified the faulty cache key reuse in the balance deduction service. * Flushed the cache to restore cache integrity * Affected customer balances were audited and **refunds/credits processed** where applicable.
Minor July 8, 2025 Partial Dashboard, Calling, SMS, and MMS Service Disruption 23h 30m SMS Service, JustCall Dashboard, MMS Service
Started Jul 08, 2025, 03:55 PM UTC· resolved Jul 09, 2025, 03:25 PM UTC
- investigating Jul 09, 2025, 02:42 PM UTC
Some customers are experiencing issues with loading the JustCall dashboard, and failures in sending SMS, MMS, and making or receiving calls via the web interface. Investigation is ongoing.
- monitoring Jul 09, 2025, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2025, 02:45 PM UTC
This incident has been resolved.
- postmortem Jul 10, 2025, 03:50 PM UTC
**Date:** 9th July 2025 **Duration:** 14:51 UTC - 15:25 UTC **Affected Services:** * Customer-facing Dashboard * SMS Delivery * MMS Delivery * Inbound Calling * Outbound Calling * Associated internal services **Impact** A subset of customers experienced degraded performance or complete unavailability in: * Accessing the dashboard * Users experienced delays in sending and receiving SMS and MMS messages. * Intermittent degradation in both inbound and outbound call performance. * Delayed or failed service actions tied to within a designated cloud service region. **Root Cause** A malfunction in one of our cache systems triggered a reboot, leading to the invalidation of all cache entries in that system: * Massive cache miss rate * Significant surge in requests directly hitting primary databases and downstream services * Snowball/piggyback effect where database latency grew, increasing queue sizes and causing cascading slowdowns across services * Overwhelmed compute resources and degraded service health in that region. **Resolution** * Engineers manually restored cache to a known good state from cache backups. * Temporarily scaled up database resources and async queues.
Minor April 7, 2025 Users Unable to Make and Receive Calls 6m Outbound Calling, Inbound Calling
Started Apr 07, 2025, 10:23 AM UTC· resolved Apr 07, 2025, 10:30 AM UTC
- investigating Apr 07, 2025, 12:01 PM UTC
We've observed an increased rate of errors where users are experiencing difficulty in making & receiving calls.
- identified Apr 07, 2025, 12:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 07, 2025, 12:05 PM UTC
This incident has been resolved.
Minor December 10, 2024 JustCall app is loading slow 29m Outbound Calling, JustCall Dashboard, Inbound Calling, Sales Dialer
Started Dec 10, 2024, 04:45 PM UTC· resolved Dec 10, 2024, 05:15 PM UTC
- investigating Dec 10, 2024, 05:45 PM UTC
We are currently investigating this issue.
- resolved Dec 10, 2024, 05:53 PM UTC
This incident has been resolved.