Juro incident
Document upload and PDF conversion errors
Resolved after 4 hours 16 minutes, affecting Document Services, on November 3, 2026.
The third-party document-processing provider has restored service and Word document uploads are working again. New contracts, templates, new versions, and email or bulk imports from .docx files have all recovered. If an upload failed during the incident, please retry it. This incident is now resolved.
Affected components
Update timeline
- investigating Nov 03, 2026, 01:27 PM UTC
Uploading Word documents to Juro is currently failing. This affects new contracts, templates, new versions, and email or bulk imports from .docx files. Existing contracts, editing, PDF generation and signing are not affected.
- identified Nov 03, 2026, 02:30 PM UTC
The cause is an outage at a third-party document-processing provider. Word uploads will recover automatically once the provider restores service. No action is needed on your side; we will update here.
- identified Nov 03, 2026, 04:54 PM UTC
This incident is still ongoing. The third-party document-processing provider has not yet restored service, so Word document uploads continue to fail. Existing contracts, editing, PDF generation and signing remain unaffected. We are monitoring the provider closely and will post another update as soon as there is a change.
- resolved Nov 03, 2026, 05:43 PM UTC
The third-party document-processing provider has restored service and Word document uploads are working again. New contracts, templates, new versions, and email or bulk imports from .docx files have all recovered. If an upload failed during the incident, please retry it. This incident is now resolved.
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