Jump Desktop incident

Cloud Service Connection Problems for Mac and iOS Users

Minor Resolved View vendor source →

Jump Desktop experienced a minor incident on December 29, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2024, 09:55 AM UTC
Resolved
Dec 29, 2024, 09:55 AM UTC
Duration
—
Detected by Pingoru
Dec 29, 2024, 09:55 AM UTC

Update timeline

  1. resolved Dec 29, 2024, 09:55 AM UTC

    Timeline: Start: Dec 29th, ~12AM EST Resolution: Dec 29th, ~4AM EST What Happened: During the incident, Jump Desktop for macOS and iOS started rejecting our cloud provider's (Amazon) security certificate. We have confirmed that the certificate was valid. We have replaced the Amazon certificate with a temporary one to restore functionality while we investigate. Impact: • Newly launched macOS and iOS clients were unable to connect to the cloud. • Existing macOS and iOS instances that were connected were unaffected. • Windows clients were unaffected. Next Steps: macOS and iOS share the same code to validate certificates. We're investigating why it started rejecting Amazon's certificate.