Jump Desktop incident
External Network Outage: Cogent Fiber Cuts in Los Angeles May Affect Connectivity
Jump Desktop experienced a minor incident on September 2, 2026, lasting 16h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 02, 2026, 08:16 PM UTC
We are aware of an ongoing Cogent Communications network outage related to multiple fiber cuts in the Los Angeles area. This issue is external to Jump Desktop, but some customers whose internet traffic is routed through affected Cogent infrastructure may experience connectivity issues. Remote computers may temporarily appear offline, or users may be unable to establish new connections. If you are experiencing these symptoms, we recommend contacting your ISP to determine whether they are affected by the Cogent outage or switch to another ISP incase you have a backup. Cogent network status: https://ecogent.cogentco.com/network-status As a temporary workaround, customers with VPN infrastructure can use Cloudless Fluid over their VPN to connect directly to their remote computers: https://support.jumpdesktop.com/hc/en-us/articles/360052860651-Cloudless-Fluid We will continue to monitor the situation.
- resolved Sep 03, 2026, 12:50 PM UTC
According to Cogent's status page this issue was resolved Sept 3rd 1:11 AM PST.