Jump Desktop experienced a major incident on July 29, 2026, lasting 12d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 29, 2026, 02:16 PM UTC
We are investigating an issue with our service. Computers will currently show offline.
- identified Jul 29, 2026, 05:01 PM UTC
The issue with our service has been identified. We are working to resolve the issue.
- monitoring Jul 29, 2026, 06:01 PM UTC
The service has been restored. We are monitoring the service to ensure availability.
- resolved Jul 29, 2026, 07:02 PM UTC
The issue has been resolved and all services have been restored. We will publish a post-mortem with additional details once our investigation is complete. We sincerely apologize for the inconvenience this incident caused and appreciate your patience.
- resolved Aug 11, 2026, 02:15 PM UTC
We’ve published our incident report for the July 29 service disruption, including what happened, the underlying causes, and the steps we’re taking to prevent similar incidents in the future. The full report is available here: https://support.jumpdesktop.com/hc/en-us/articles/48049693420685-Service-Incident-Report-July-29-2026