Jumio incident

Delay in Processing Identity Verification Transactions (U.S.)

Notice Resolved View vendor source →

Jumio experienced a notice incident on September 13, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2023, 04:11 PM UTC
Resolved
Sep 13, 2023, 01:30 PM UTC
Duration
—
Detected by Pingoru
Sep 13, 2023, 04:11 PM UTC

Update timeline

  1. resolved Sep 13, 2023, 04:11 PM UTC

    An issue affecting only V2 traffic in our US DC was encountered today. A fix was deployed, however, a large number of retries received from our customers resulted in a service interruption. From 13:23 - 13:30 UTC: V2 customers were unable to initiate or retrieve scans. The customer portal was also unavailable. From 13:30 - 13:42 UTC: Jumio Go customers (V2/V3/KYX) may have experienced a spike in “unsupported document” rejections From 13:30 - 13:44 UTC: Hybrid customers (V2/V3/KYX) may have experienced longer than normal processing time NOTE: All services are fully functional at this time. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].